Shipping & Delivery Policy

At Jintoo, backed by Metagiest Technologies Private Limited, we are committed to providing fast, reliable, and convenient delivery of your food and grocery orders. Our goal is to ensure every order reaches your doorstep safely and on time.

Delivery Time

Jintoo strives to deliver groceries within 10 minutes and food orders from local restaurants as quickly as possible. Delivery times are estimated and may vary depending on traffic, weather conditions, vendor preparation time, or other unforeseen circumstances.

Order Confirmation

Orders are confirmed once payment is successfully processed. You will receive real-time notifications about your order status, including confirmation, preparation, dispatch, and delivery, ensuring transparency and peace of mind.

Delivery Areas

Jintoo operates within designated service areas. Orders placed outside these areas may not be accepted. Please check the app for service availability in your location.

Order Accuracy & Customer Responsibility

Customers are responsible for providing accurate delivery addresses, contact details, and any special instructions. Jintoo is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Support & Assistance

For any issues related to delivery, such as delays, missing items, or order discrepancies, please contact Metagiest Technologies Private Limited at metagiesttechnologies@gmail.com . Our support team is ready to assist and ensure a smooth delivery experience.